Frequently Asked Questions & Glossary

FAQs

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  • For emergency locksmith call-outs in Geelong, the Surf Coast and surrounding areas, we can often arrive within 20 minutes depending on your location and technician availability. We will provide an ETA at the time of booking and, where available, send you an SMS tracking link so you can follow your locksmith’s arrival.

  • Yes, we are available 24/7 for emergency openings across Geelong, the Surfcoast, and the Great Ocean Road, including Lorne. Our skilled locksmiths use non-destructive techniques and specialist equipment to get you back in quickly. Call us anytime at (03) 5217 0992 for immediate assistance and a fixed-price quote. Learn more.

  • If you lose your keys, don’t worry. Contact us immediately at (03) 5217 0992, and our mobile locksmiths will come to you. We can replace lost keys for your car, home, or business on the spot, even if you’ve lost all copies. For added security, we can also rekey your locks, ensuring your old keys no longer work.

  • Yes, we provide 24-hour locksmith services across the Greater City of Geelong, including Great Ocean Road towns from Torquay to Lorne. Call us at (03) 5217 0992 for a free fixed-price quote over the phone.

  • Yes, depending on the make, model, and year of your car, we can create a new key using the key code, which we can retrieve from your car’s door lock.

  • Rekeying is the process of changing the internal pins of a lock so it works with a new key, without needing to replace the entire lock. You should consider rekeying if you’ve lost a key, moved into a new property, or want to have one key for multiple locks. It’s a cost-effective way to improve security without changing all your locks. Request a free quote.

  • Yes, we can install a wide range of keyless entry and digital locks for homes and businesses. Whether you need keypad locks, electronic smart locks, or digital door systems, we offer reliable installation to enhance your security and convenience. Request free quote.

  • Yes, we offer comprehensive commercial locksmith services across the Geelong and Surf Coast region. Whether you need 24-hour emergency assistance, safe installations, or services for real estate agents, ATG Locksmiths is here to help. Find out more.

  • Yes, we specialise in installing both Master Key and Restricted Key Systems for businesses. These systems provide controlled access to different areas of your property while enhancing security. With a Restricted Key System, duplicate keys can only be made by authorised personnel, giving you extra peace of mind. Request a free quote.

  • To determine if your locks are secure, consider factors such as the age of the locks, the type of doors they’re installed on, and how easy they would be to bypass. For a professional assessment, we offer free onsite security checks where we evaluate your current locks and provide recommendations to enhance your security if needed.

  • Yes, we provide free quotes, including fixed-price quotes over the phone for lockouts and emergency openings. For larger jobs, we can also attend your site to conduct a free survey, offer expert advice, and provide a detailed quote. Call us now or or complete our online quote request form here

  • Yes, we use the lock itself or a key code to create a new key from scratch. For example, if you’ve lost all your house or car keys, we can decode the lock or use your key code (if available) to cut a precise new key—no original needed. description

  • Yes, depending on the make, model, and year of your vehicle, we can repair or replace your car’s ignition. Request a free quote online today.

  • For residential properties, we recommend deadbolts, keyless entry systems, including electronic smart digital locks, and high-security locks for external doors. For commercial properties, we suggest commercial-grade locks like mortise locks, electronic or magnetic locks, and restricted key systems to ensure maximum security. Since each property has unique needs, we provide tailored advice and installations to suit your specific security requirements. Request a free quote.

  • Absolutely! As a mobile locksmith service, we come directly to you—whether it’s for your car, home, or business. Our service area covers Geelong and its suburbs, Torquay, Armstrong Creek, and along the Great Ocean Road, all the way to Lorne.

  • This is a fair question that people do ask — locksmith prices can catch people off guard, but there’s more behind the cost than just the time on site:

    • Years of training and experience to build real expertise

    • Specialist tools and equipment (constantly updated for new cars and locks)

    • Stock and parts kept on hand

    • Insurance and business costs

    • 24/7 availability so help is there when you need it most (when you call we drop everything — goodbye weekends & sleep!🤣)

    At ATG Locksmiths Geelong, we keep pricing fair and transparent, with fixed quotes so you always know what to expect.

On the left are two uncut Toyota car keys and on the are a stack of locksmithing tools including picks for opening locked doors

Glossary of
Locksmithing Terminology

  • Creating a new key based on a specific key code without needing the original key. Eg. using a car door lock to cut new keys for a car when ALL keys are lost.

  • Changing the internal pins of a lock so that it works with a new key, without replacing the whole lock.

  • Multiple locks that can be opened with the same key, providing more convenience. We can rekey your locks to work with one key, whether it’s for your entire home or business.

  • A locksmith who provides services on-the-go, traveling to the customer’s location to perform tasks such as lock installations, repairs, key cutting, and emergency lockout assistance. This service offers convenience and fast response times, especially in urgent situations, without the need for the customer to visit a physical storefront.

  • A type of latch that automatically locks when the door is closed, preventing the door from being opened without the key.

  • A stronger type of lock that extends a solid bolt into the door frame for added security, often used on exterior doors.

  • A chip inside car keys that communicates with the vehicle’s immobiliser to start the engine.

  • A system where one key can open multiple locks, while each lock still has its own unique key. This is often paired with a Restricted Key System for added security.

  • A key system where duplicate keys can only be cut by authorised locksmiths.

  • The part of the lock where the key is inserted and turned to engage or disengage the locking mechanism.

  • A common type of lock that uses pins of varying lengths to prevent the lock from opening without the correct key.

  • A mechanism that holds a door closed but does not necessarily lock it.

  • A small electronic device used for controlling access to a vehicle or a building, often used with keyless entry systems.